FAQ

What types of cycling products do you offer?

We specialize in a comprehensive range of cycling accessories and components including but not limited to: Accessories, Bags, Bar End Plugs, Bar Ends, Bash Guards, Baskets, Bells, Bike Covers, Bike Racks, Bike Trailers, Bikes, BMX Bikes, BMX Seats, Bottom Brackets, Brake Cables, Brake Levers, Brake Pads, Brake Spares, Brakes, and Cassettes. Whether you’re into mountain biking, city commuting, or BMX freestyle, we have the gear you need.

Are your products suitable for professional cyclists?

Absolutely! We cater to both enthusiasts and professional cyclists. Our product range includes high-quality components and accessories designed to meet the demands of serious cycling while also offering options for casual riders and commuters.

Where do you ship to?

We proudly ship worldwide! However, due to current logistical constraints, we are unable to deliver to Asia and some remote areas. If you’re unsure about your location, please contact our support team at [email protected] for clarification.

What shipping options do you offer?

We provide two convenient shipping methods:
– Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered within 10-15 business days after dispatch.
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after dispatch.

How long does order processing take?

Orders are processed within 1-2 business days. During this time, we carefully pick, pack, and quality-check every item to ensure it meets our high standards.

Can I track my order?

Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking details. You can use this tracking number to monitor your package’s journey in real-time from our warehouse in Louisville, US to your doorstep.

What is your return policy?

We offer a hassle-free return policy within 15 days of receiving your order. If you’re not satisfied with your purchase, please visit our Returns page for detailed instructions on how to proceed with your return.

Are there any restrictions on returns?

To be eligible for return, items must be unused and in the same condition that you received them. They must also be in the original packaging. For specific details, please refer to our Returns page or contact our support team.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption technology to ensure that your payment information is kept secure and confidential throughout the transaction process.

How can I contact customer service?

You can reach our support team via email at [email protected]. We’re here to help with any questions or concerns you may have about our products or services.

Where is Pro Cycle Store located?

Our operations are based at 10124 Watsonville Road, Louisville, US 40272. While we don’t have a physical retail store open to the public, all online orders are processed and shipped from our Louisville warehouse.