At Pro Cycle Store, we stand behind the quality of our cycling gear and components. We want you to be completely satisfied with your purchase of Accessories, Bags, Brake Levers, BMX Bikes, or any other item from our extensive range. If you’re not happy, our straightforward returns and exchanges process is here to help.

Returns & Exchanges Timeframe

You may return or exchange most items within 15 days of receiving your shipment.

How to Initiate a Return or Exchange

To ensure a smooth process, please follow these steps:

  1. Contact Us: Within 15 days of delivery, email our support team at [email protected]. Use the subject line “Return/Exchange Request” and include your order number.
  2. Provide Details: Tell us the reason for the return or exchange and whether you want a refund, store credit, or a different product.
  3. Wait for Instructions: We will email you within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Please do not ship anything back without an RMA number.
  4. Ship the Item: Securely package the item in its original condition, including all tags, parts, and packaging. Include a copy of your order confirmation or packing slip. Ship it to the address we provide. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
  5. Processing: Once we receive and inspect the item, we will process your exchange or refund within 5 business days.

Tip: For your protection, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of delivery.

Refund Timing and Method

Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

  • Credit/Debit Card Refunds: Processing may take 5-10 business days after we issue the refund to appear on your statement.
  • PayPal Refunds: These are typically processed within 24-48 hours.

Please note that shipping fees are non-refundable for changed-mind returns.

Items That Cannot Be Returned

To ensure the health and safety of all our customers, the following product categories are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

  • Brake Pads & Brake Spares: For obvious hygiene and safety reasons.
  • Cassettes & Bottom Brackets: These components wear quickly once installed and are considered used after mounting.
  • Bash Guards: As they are designed to absorb impact and show immediate signs of use.
  • Bike Covers & Bells: Due to their nature and low cost, returns are not practical.

If you receive any of these items defective, please contact us immediately for a resolution.

Return/Exchange Request Email Template

To make it easier, copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Hello Pro Cycle Store Team,

I would like to request a [return / exchange] for my recent order.

  • Order Number: [Your Order Number]
  • Product Name(s): [e.g., Brand X Brake Levers]
  • Reason for Return/Exchange: [Please provide details here]

I would prefer: [Refund to original payment method / Store credit / Exchange for (specify product)].

Please send me the RMA number and return shipping instructions at your earliest convenience.

Thank you,

[Your Full Name]

Questions?

Our friendly support team is here to help! Contact us at [email protected] for any questions about our returns policy.

Happy Riding,
The Team at Pro Cycle Store